Customer

Account

• How does Vanitee work?
• How do I create an account?
• How do I edit my account details?
• Why is my mobile verification not working?
• How do I manage my housecall address?
• Can I transfer my VIP membership to someone else?

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Appointments

• How do I make an online booking on Vanitee?
• How does your Happiness Guarantee work?
• How do I cancel or reschedule my appointment?
• What if the Service Provider reschedule or cancel my appointment?
• What if my service provider is unresponsive?
• Will I be charged if the service was not rendered?

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Credits and Points

• How does Credits and Points work?
• How do I check my Credits and Points balance?
• Will my Credit and Points expire?
• Will my Credits and Points work with promo codes?
• Can I withdraw my Credits and Points as cash?

Referrals

• How does Referral work?
• Is there a limit to the number of friends I can refer?
• What if a referred friend receives several referral links from multiple friends?
• Can I use my Referral Credits with any other Promo Code?
• Vanitee Referral Program Policy

Offers

• Can I use my Credits or Promo Code to offset Offer purchases?
• What is the validity period of Vanitee Offers?
• Will I get a refund if the Offer is not available to me?
• Why are some Offers not visible to me?

Payment

• What is Vanitee Pay?
• What methods of payment does Vanitee accept?
• Will I receive a receipt or an invoice for my booking?
• How do I manage my Card(s) in Vanitee Wallet?
• Are my Card details safe with Vanitee?
• 100% Happiness Guarantee - Client Refund Policy