What is a cancellation policy?
You can cancel a booking before it starts. Some reasons for cancellation could be you no longer requiring the beauty service, or not being able to make it due to schedule conflicts, etc.
If you would like to cancel your booking, you can cancel the booking by going to your 'My Bookings' page and clicking on the details page of your selected upcoming bookings.
Take note that to cancel a booking, you have to adhere to the cancellation policies under the beauty artist. These are the conditions where the beauty artists might charge you as a customer upon the cancellation. Cancellation policies protect beauty artists in the event of unexpected customer cancellation. Each beauty artist has a cancellation policy, varying accordingly to the beauty artist themselves. The cancellation policy can be found on their 'Profile Page' and 'Services Page'.
You must agree to the beauty artist's cancellation policy before making a booking. If you cancel the booking, you may or may not have to pay a penalty. If your beauty artist cancels your booking, you can choose to rebook with another beauty artist or to be fully refunded.